To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
- Ensure any returns are sent to our Returns Centre address which will be sent via email and not our Head Office as these will not be processed
Are there any charges for return?
- If you use our Returns Centre Collect+ service, there are no charges for return
- Charges may apply if you choose your own method of return to us
- Original shipping charges are non-refundable
What items are returnable?
You can return your items within 28 days of receipt of your shipment.
- They must be in original condition
- For clothing, unwashed and unworn
- In the original packaging
Free gifts or promotional items are not returnable.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 5 working days.